FAQs

SHIPPING and other stuff FAQ:

Minimum Order Policy:

Minimum for all purchase orders is $100.00. Minimum quantities depend on individual items picked. 

Buyer Criteria: As a buyer, you guarantee that you represent an independent retail business and have the authority to enter into agreements on behalf of that business. You must be able to provide a valid Resale Tax ID number, VAT, BN, or ABN for your business and have been in business for at least 6 months.

Additionally when you purchase Firefly Notes products you agree to sell these items under the Firefly Notes brand. 

Payment:

You will have the option to check out and pay via credit card, PayPal direct checkout or "interac e transfer" . If you are looking to be billed later please select "interac e transfer" and I will invoice you by other means (PayPal) and mark it as "paid" on my end once I receive payment. Payment is always due before I ship out your order.

Turn around time:

Turn around time is generally 2-3 weeks (All PO’s are made to order) . This can vary in the holiday season when I am backlogged with orders (so please order well in advance!) but I will let you know if there is any additional wait. **Please keep in mind I am a micro biz so please order well in advance of the holidays.**

Shipping rates:
I charge a flat rate of $16.00 to the USA and $20.00 on all wholesale orders within Canada. ***Overseas buyers*** I have a flat rate shipping fee of $30.00 for the moment however if your order is quite heavy this will increase and I will need to bill you directly for additional costs (depends how far away you are). Cost will be calculated separately and billed accordingly. Contact me if you have any questions about this.

Estimated shipping times

Covid has messed these all up so be patient with the postal system please!! xo
Canada: 5-10 business days
United States: 1-2 weeks
Europe: 2-3 weeks
Australia, New Zealand and Oceania: 2-3 weeks

I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

NNK PRESS:  www.nnkpress.com carries several exclusive products of mine for worldwide wholesale also. Be sure to check them out also! 

RETURNS AND EXCHANGES FAQ

All sales are final however if your order is defective in any way I am happy to replace it.